Refund & Return Policy
At Safety Post Anchor Systems, we are committed to ensuring your satisfaction with every purchase. Our Refund & Return Policy is designed to provide you with clear guidelines on how we handle returns, refunds, and exchanges. Please read the following policy carefully to understand your options and our procedures.
30-Day Satisfaction Guarantee:
We stand by the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within 30 days of the purchase date for a full refund or exchange.
Conditions for Returns:
- Product Condition: Returned items must be in their original condition, unused, and in the original packaging.
- Proof of Purchase: To initiate a return, you must provide proof of purchase, such as your order confirmation email or receipt.
- Return Authorization: Contact our customer service team to obtain a Return Authorization (RA) number before shipping the product back to us. Returns without an RA number will not be accepted.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Exchanges:
If you need to exchange an item, please contact our customer service team. We will guide you through the exchange process, including obtaining a Return Authorization (RA) number and providing instructions for shipping the product back to us.
Shipping Costs:
Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the return is due to a defect or an error on our part.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund.
Contact Information:
If you have any questions or concerns about our Refund & Return Policy, please contact our customer service team at info@safetyanchorpost.com.
Thank you for choosing Safety Post Anchor Systems. We appreciate your trust in our products and are dedicated to ensuring your satisfaction.
